I hope someone can help me to find out what should I do to clean it up

I just returned to sell on eBay, I stopped for some time in past I was in another country, now I am selling from US as I moved too here.

1- In the first situation, I have a US Buyer who opened a INR case in 5 days. The buyer paid a item on April 14, Monday, the item was appears received on USPS on April 16 a Wednesday  (tracking active), but buyer opened the INR case on April 19 what was a Saturday between Good Friday and Easter:womansad:???????!
I replied for the case explaining about the "almost holiday "Good Friday and Easter" could delay a little but in this case I did not saw delays as the shipping was made with standard mail it not really look like a "case"... Anyway the message from the buyer in the case seams too friendlily, things did not match and soon as I replied for the case buyer closed it and said sorry, explaining he did made a mistake, he did try to send me a message and accidently opened a INR case... I am trust him as from the beginning the message was very weird, as I said to friendlily to be a INR and looked more like a question on why the tracking stopped work on the April 16 and not exactly a question like "where is my item" like usually is on open cases...
Anyway, my problem now is I have a open case against to me in my history and it shows as damage but is clearly a buyer mistake so I like to know if have a way to request ebay to clean it up?

2- The second situation is a buyer who gave me low DSR in shipping and also stated in the feedback it was because the "shipping arrived 4 days after the estimated tho"...
Seriously???!:womanfrustrated:
Well, on the DSR guide lines for buyers there clearly explain they need evaluate the shipping by time, package and everything else "THE SELLER" is responsible for but seller are not linked with the third part delays, the USPS delays... Anyway it was paid on April 13, tracking shows active on April 15 and buyer received product on April 22.... My point here is, the buyer is in US and, yes, it toke more time, I do not have idea why but it did, anyway it was not that much time and was not my fault (also it is very clear on the DSR guide for buyers) so why should I receive a DSR low in my perfect history if the buyer as misunderstanding the guide lines to evaluating it??? How can I request to have it reviewed?
 Welcome to the NEW eBay. This is not the eBay of old, not the eBay before PayPal, before DSR's, before defects, before "money back guarantee", before forced returns, before "the buyer is always right".

Yep... miss those days. Waiting a week or more for a check, depositing it (then waiting for it to clear), hand addressing packages, waiting in line at the P.O. (well, not so much). Most of the time it was two weeks BEFORE you even shipped. Then waiting for positive feedback from your buyer (or an email) to insure they received it. And if a buyer didn't pay you gave them a negative feeback.

Yeah... they were definitely "the good old days".Thanks for trying help and it is a correct advice, I know, but it was exactly what I was trying to avoid, trying to find some way to do it by e-mail maybe or something like it? Because I really hate call eBay "time", it is soooooooo frustrating because most of the time we get a person who only know how to read a guide and gave you no matching reply or eider get a unicellular person who can`t say nothing, can`t help with nothing and put you on hold at every second you start a question....  hole s* looks like I will need to deiced if it really worth the work or just let it there until clean alone....

I get what you say about call 2, 3, 4 times (if not more) because long time a go when I called sometimes one tell you no for something, but when you call again seconds after without say you call before they say "oh yes" for you.... Looks like nobody read the system uh?

But what really amuses me is in fact they are "peoples" in the other side of the phone, who got paid for do this low quality service and, worse, probably was trained, even if by a book or for 30 minutes with a call worker... So I wander what is wrong with this peoples?  Does eBay just gave a Job for you if you hate life? or if you really don`t  have any type of talent and skills?

... Poor of me, who actually have some skills and so have economic problems as can`t find a easy job like hold a phone and gave ** answers to people! And I saying it because I did in my life, in past, work in call center and also in telemarketing and I was helpful to who called and I remember in this days, most of the times, the answer for the customer was not in the book...

Anyway times change and now who have something in need to request help for who does not have nothing there... I wish I was born a very stupid person and I am probably have a easy job now and a very happy life.
Well, I guess I will think if it worth and in case I decide call I will take a good night of sleep, a good relax day and buy a good and strong liquor bottle to make me feel less insulted after the call ends..

Thanks any way for try, looks like I do not have other options :womanfrustrated: