I just sold a size 2T lot of summer clothes last week. I shipped them out last week and the box arrived today at the buyers house. This is the email I got from the woman. ""Box was damaged in shipping, and was completely empty when the postman brought it to my door. It had a sticker on it from post office saying box was damaged and no contents when it arrived in Lafayette, Indiana." I asked her for a further description and she wrote back "The bottom of the box was open and one side was torn open, looks like it was run over by a truck and exploded." And guess what everyone... I didn't purchase insurance so I'm s*** out of luck even though it's clearly the fault of USPS. Now I owe her $120.00 because she has alreayd filed a claim with ebay and they have put a hold on my funds. So no matter what I'm out of that money. I guess I am rusty at ebay.... I haven't really been an active seller in a few years. What a wonderful welcome back! Big reality check. I guess I have been lucky all the previous years becasue I never purchased insurance and never had an issue buying or receiving my items. Live and learn.
I'm guessing you sent it Parcel Select instead of Priority? Had it gone Priority, you would have automatically had $50 worth of insurance ($100 if TRS).
This is not just one of eBay's edicts from on high, but it is an actual commerce regulation or something like that. Your chosen carrier is your hired transport agent. As such, you the seller are held responsible for any loss or damage that occurs while the product is in the care of your agent. Since this happened before the delivery scan was made, and the agent made a note of the package damage that happened in transit, all you can do is refund your buyer the full amount paid.
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