when I had one defect out of 105 sales, it was 95%

  Now I have 1 defect out of 111 sales and the percentage is 90%.  That little green bar keeps moving left -  closer to above average.  Shouldn't  the little green bar be moving right - closer to 100%?  Why is it the more sales I have, the worse my percentage?  I'm totally confused......(And I'm still mad about that 3 anyway,  Who leaves positive glowing feedback and wants to buy again and loves the purchase - then gives a 3 for not as described. The bar gets better as it moves to the left.  Moving to the right means you are closer to the 2% defect level that would ruin your TRS standing.  1 out of 105 is .95%, one out of 111 is a lower percentage (in this case.90%) because the total is higher but you still only have one defect.  The more transactions you have without a defect, the lower the percentage will be.

You can drive yourself nuts worrying about it, so just do the best you can and take it day by day.  I should know, it drives me completely nuts.