at the top of the new page click the button that says show additional actions

Normal part of business, buyer bought plate, paid, then realized that it was not the one she wanted. Minutes after paying I recieve request for cancelation. Normally that would have been no problem, just refund and done.

Wanted cancel through ebay, (to avoid defect)  the only option is report buyer and no option there for cancel. Used that feature but used problem not shown and entered the request. Have heard nothing back. Will go ahead and refund buyer this afternoon, if I wait longer I will get a defect for not adding tracking so not much choice.

This new system is confusing, I have read on the board that just refunds will give you defect so will I really get a defect for refunding and canceling transaction?

Sending the item is not an option, it would be returned and I would be out shipping and so would buyer.

Could someone just set me straight on this please, bit confused here!



On the all selling page find the transaction
Click order details page
at the top of the new page click the button that says show additional actions,
then find "resolve problem",
then pick "Canel order",
then when you get to that 3rd page chose "buyer changed mind"...
put notes in the box, "buyer requested cancel", click submit or send w/e one it is.

Then go to paypal and refund the buyer.  You want to do it quickly enough that they pretty much hit the buyers email at the same time or one right after the other.


So actually going back on a 12-month look back