just going to take a whole lot of work. When the new defect report first came out we were annoyed (can't say the real "p" word for it here). But after reviewing the alleged defects and the whole policy, while we don't whole heartedly agree with it, we do recognize more than likely we'll be fine.
A large part of being able to hold onto TRS will be categories you sell in AND volume. For us, our protection will be our categories that we rarely stray out of because we will more than likely never achieve the volume it would take to protect us. On our side we are reviewing a few policy changes for ourselves to help ensure we can hold onto our TRS status and continue to offer lower prices to our customers.
1) We're actually reviewing how we can initiate a return policy that we pay for return shipping on domestic sales only. We can not risk at this point paying international return shipping costs, but domestic we believe we can absorb if we can find a way to implement the policy on ebay. So far we've never had a return, but we've only done 138 sales so far also.
2) We're going to hold onto our shipping rules we have in place, free shipping and same day if purchased before 2pm Pacific.
3) We will continue to place ourselves in the customer's shoes and attempt to view things from their side of the table so to say. This means look at each transaction purely from a business stand point and remove the personal feelings from it for us. This allows us to truly do what is best for our customer which in the end is what will be best for us.
4) Inventory Acquisition Controls are being implemented to ensure a higher level of inventory quality that comes in the door. As we grow we know that our customers demand the best products they can get for their money and they will pay accordingly most of the time. Yes, we will have bottom feeders that still attempt, but by obtaining quality inventory we can charge the premium prices and keep the BF's at bay with pricing measures.
5) Monitor who is buying from us. By monitoring those who bid or make best offers, even those who do BIN's we can limit the amount of problem buyers that we run into. Yes, this takes a few more minutes to do, but by placing an individual on the BBL when we see a problem before they buy (or after they leave feedback in the case of a BIN/Sniped Auction) we can better control the outcome of transactions.
6) Higher Quality Control levels on item descriptions and item photos. This means we work harder and harder to keep our photos from becoming ebay catalog photos as we step away again from the white backgrounds while using the best equipment we can to obtain as many clear and accurate photos of an item as possible.
7) Selling little to no junk lots. Yes, we all get inventory from time to time that needs to go out as a parts lot, but by grouping these items into actual multiple item lots and advertising them as parts/repair items at fair prices to those that can use them with extremely accurate descriptions of the problems that the items have we have been able to safely move our parts lots that we do get from time to time.
In the end, yes there are bad buyers, but by taking as many steps as we can on our end to protect ourselves and our store we believe we just might be able to hold onto the TRS badging. If we lose it then we will either raise prices to cover the losses or move over to a new venue that we've already begun attempting to search out.
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