I ordered a (fairly small) piece of exercise equipment from a long-time seller with 98% good feedback, on 4/16. My paypal payment was also processed that day and it did go through (not pending or anything). The product listing says it has a longer shipping/handling time, and the estimated delivery dates went through May 1. I didn't receive any info at all from the seller, nor did I receive a shipping/tracking # but I thought I would give it until May 1. As of today it would have given the seller almost ten days to ship my item. Well today I got an email from the seller in my personal email (and NOT through ebay), telling me my transaction was cancelled. They said if I had any questions to call or reply to the email, which I did but got bounced back. The strange thing is, this same item is stil up for sale on their site, with multiple amounts available!! Also, my paypal $$ have not been refunded yet.
I feel that the seller could have told me a week ago that the item was cancelled. I was really looking forward to getting it, too! I don't understand what on earth happened! I contacted the seller through ebay and asked him why the transaction was cancelled. Has this ever happened to anyone else (as a buyer)? And should I report it on the resolution center? Not trying to get the seller in trouble or anything, but it's kinda strange what happened! thanks!
You could send your friendly seller a message through eBay Messages (item not received), letting him know that you are looking forward to receiving your item. This will open a Resolution Center Claim to be worked out by eBay.
Sellers cannot unilaterally cancel transactions
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