It was left without any contact or ngative by the buyer. According to eBay guidelines, negative feedback can't be left for customs delays as they are outside my control. In addition, the buyer has left feedback for 9 sellers and 4 are negative. This is also cause for feedback removal.
I've called twice to discuss this and have been treated very disrespectfully by both employees. Now my status is power seller with 4000 feedbacks, not a new seller. When I ask questions, these employees simply read a prepared script. When I point out the eBay guidelines, they simply either do not know these guidelines or just don't want to be bothered with changing feedback. They have talked down to me, although in a polite, pleasant manner, as if I should just accept what they say. Each time I've asked to speak to a supervisor. The first was denied and the second, after a lengthy hold, was told the supervisor would call me back within 24 hours.
I don't think it is the rep's fault. They are frustrated and bored and sick of listening to Sellers problems, - which most times they can't do anything about. The rep's have to know the system is flawed, big time, and it is not in their power to change things. I get angry sometimes, but really, should not take it out on the Reps. Although, maybe the Seller that screams the loudest gets something changed. Most times I don't even bother calling Cust Service. And with all the defects carp I sure won't be calling them. I think with the new program if they don't get ya for one thing around here they will for another.
I've already given the buyer a complete refund and am out the item and shipping. Now I have two dings on the new seller standards for item not received and negative feedback. Has anyone else had these issues? I'm about ready to fire off a certified letter to the CEO of eBay. This is no way to treat the very people that create the income for their business.
I have dealt with CS a few times. They arent terribly interested in your problems. One particularly snotty CS employee had audible sighs, complete with a condescending attitude. I asked to speak to her supervisor and she put me on hold for 40 minutes because everyone apparently is always in a meeting.
I cant stand dealing with EBay CS...even the term customer service is contradictory.
If there ever was an oxymoron, eBay customer service is it.I can deal with CS telling me I'm screwed. I dont need their attitude. I manage a catering company and if I heard staff talking to a customer like I've been talked to/at, they'd be gone that second
Keine Kommentare:
Kommentar veröffentlichen