In the situation where the seller has requested return for refund and the buyer never returns, never responds, posters recommend just letting it expire on its own.
My experience, which I learned about with the defect system, is this: as long as a SNAD is awaiting the buyer's response (like returning the item) the seller cannot close the case. When it times out, it's in the buyer's favor and is counted as a defect. You would think that if it times out while waiting for the buyer to respond it's a no-fault, but it isn't. It counts.
My questions: Are you posters who recommend calling ebay and getting it closed in the seller's favor giving pre-defect advice? Same for the advice to let it die on its own..is that pre-defect advice?
Since April 17, I've tried to get three cases closed in my favor. All were awaiting buyer's response. The buyer's response never happened, they closed and they are defects. In each case I was told the buyer has 30 days to respond and the case cannot be closed until the buyer's 30 days are up unless the buyer closes it (which we all know is a countable defect).
So exactly how do you get a case closed in the seller's favor?
Some are getting them closed since the buyer isn't returning the item, thus removing the defect that way.
Others are getting them "descored" by appealing the case after it closes and getting them reclosed in the seller's favor.
When calling in and they are still open I would suggest trying to get the closed as "neither buyer nor seller at fault" which also removes the defect, but doesn't harm the buyers account (like closing them in Seller favor does) and selling the idea that way.
When the first one won't do it, or "can't" just hang up and call back till you get one that either CAN or doesn't know they aren't supposed to.
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