I don't have a problem if she files SNAD

A buyer recently purchased 5 items from me, all of them BRAND NEW with tags, no issues (I check every item three times before shipping)! She haggled the living daylights out of me to get them. Now, she contacts me saying there are holes (plural) in this brand new shirt that had zero holes when it left my house.

She has demanded a refund or she will file a case against me...I'd just tell her to return for full refund anyway, same thing i told her now too.

Question one, I charged $5.95 combined shipping for priority flat rate (all five items fit in that). If I am forced to refund her through the claim, if she files one at all, do I have to refund the full $5.95 shipping for the whole bundle of items, or is there a specific amount that will be deemed appropriate for a refund?

Question two... If she decides she doesn't want to return, but goes and marks my DSRs super low and leaves negative feedback, do I stand a chance of having it removed because she refused to send it back and marked me down because of it?

Her feedback left for others looks really good, so I wasn't worried at first, but then got to thinking, five items all 1 star DSR ratings/and possible negs, can she ruin me on this? I've already told her if she wanted to return, she could as long as the tags are still attached. Obviously, if the tags aren't attached the kiddo probably wore it and got holes in it and now she wants to return it... I don't know. Even if I somehow missed one hole on this brand new item, two or more? Really?  I check everything when I take its picture, when I list it, and when I package, three inspections. How would I miss multiple holes after three checks?

I didn't demand pictures, just asked if she would be willing to send one. I've been very professional about it. I'm hoping she can share a picture... Sigh...

I have asked for a picture, hoping she does get one. It was a boys shirt, kids get into all kinds of trouble...

No staples in the package at all. So that couldn't be it. Maybe if she cut the package open and hit the shirt with the scissors? That's about all I can come up with.

I don't have a problem if she files SNAD, she will still have to ship it back to me to get the refund that way. I don't think she will! I think she'd just not bother. She haggled to the last penny on every item, I don't think she'd even bother with sending it back for the refund, it would cost her too mcuh. But that doesn't mean she wouldn't mark me down on feedback. That's my biggest worry.

She has four other items she can determine aren't as perfect and wonderful as she wanted when it comes to feedback too. Lots of 1 & 2 star markings are not what I want to see.

Your first mistake was letting her haggle with you.  I would have blocked them immediately at their first offer, especially if you did not have Best Offer on the listings.

If you let them haggle, they know that you are willing to negotiate.  If you are willing to negotiate before the transaction, then you should be willing to negotiate with them after, when you have lost all control of the items, and you have to protect you account.

You have a scammer.  The fact that they are sending you emails about not as described items and did not trigger an opened dispute is a huge red flag.

Send this...
Dear buyer,
I am sorry you are unhappy with the items.  Please return them ALL for a refund of your original payment.
You,
Your address

Do not send anything else and if they file a dispute find and click on the refund upon return option.  Do not continue to correspond with them.  And start reporting their behavior to ebay using the report a buyer link that is at the right of the sold transaction in the more actions dropdown.  Find some reportable violations and report them, like unreasonable demands.  There are lots of them in there and you don't have to stop at one.

I send the return for refund email often and rarely get anything back and most of the scam attempts move on once they realize no free money is forthcoming.  They rarely leave feedback either.  But thanks to the new policy, you will only get one bad mark no matter how bad the transaction gets.



I'm wondering what happened if there are indeed holes (have you asked for a picture?): cigarette ashes flicked on the shirt while opening it?, moths that sneaked in en route (kidding)?, staples in the bag it was shipped in?, wearing the shirt to a conference or wedding and having badge staples or corsage pins create the holes?


The problem with a situation like this is that if you ask her to pay for return shipping (buyer's remorse) she'll probably file SNAD for the holes she claims to have found.