When I create my listings I am usually pretty accurate with the weight, but somehow an item I sold today was listed as 5 oz when its really 3 lbs 5 oz.
The buyer is in Canada and its being shipped through the Global Shipping Program.
What happens when an item recieved by GSP is over the expected weight? Do they bill the customer?
Should I ask the customer to cancel the sale and re-list?
I use GSP because for whatever reason any time I have not used it I have had a lot of problems shipping internationally.
Anyway, I could not find any real information in the GSP faq..
I sent a message to the buyer asking them if they would like to cancel and have me relist at the correct weight without using GSP and I gave them the estimated cost for shipping at the correct weight.. It doesn't, that's why people are telling you not to use GSP. FCI to canada for 3lb5oz is about $23. Priority, if you can fit it into a flat rate, would be about $20.
In regards to your original post, you have 2 options. Send it and if it goes through as postage due, promise to your buyer that you will refund the postage due upon arrival. Or, you can cancel the transaction and put a new item together as a BIN for the user where the BIN price is the price that he WOULD HAVE PAID to get a 5 oz package through GSP.
And people use GSP for the same reason they use UPS to ship a box of books across the country--it's easier. Yes, you can get it for a tenth (if even that) of the price by going USPS media mail, but then you have to box it up and pack it and either print a label or go stand in line at the post office or use their APC. With UPS, you can go into the UPS store with the books in a bag and they'll take care of the rest for you.
GSP is like that. For casual sellers who only sell internationally once in a while, they'd rather use the easier method than learn all the intricacies of international shipping (and I don't blame them). Unfortunately, this not only costs the seller, but it also ends up costing the buyer.
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