I keep reading and reading the eBay announcements and discussion boards, but perhaps I have read too much! There is so much conflicting information!
Can someone please explain this to me? I am sorry to sound so dumb!
I am a Top Rated Seller and I have approx. 1200 transactions during a 3 month evaluation period.
eBay's information says:
Starting with the August 20 evaluation, to meet eBay's minimum standard, sellers can have up to a maximum 5% of transactions with one or more transaction defects over the most recent evaluation period. A maximum 2% will allow a seller to qualify as an eBay Top Rated Seller. Only transactions with US buyers count.
The defect rate won't affect your status until you have transactions with defects with at least 8 different buyers (at least 5 different buyers to impact Top Rated status) within your evaluation period.
So, as a TRS on a 3 month evaluation, can I have 5 defects or 24 defects (2%) before I lose TRS status?
24 defects but they have to be from at least 5 different buyers is how I am taking that information. So if you are a TRS and get a defect on 10 transactions each from two different buyers, and another 5 defecs on 5 more transactions from another buyer you should be ok even though you have 25, because they are
from only 3 buyers. Which I doubt that is ever going to happen so I would just go with 24 defects.
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