PayPal Refund A Defect If No Case Opened in eBay?

I hope I am not the only person who may be wondering about this.

1.) If a person offers a 14-day Return Policy, but does not use the Hassle Free option, they often just refund the customer via PayPal.

2.) If the buyer contacts you about an item using an option that does not trigger a case, and you refund the purchase via PayPal, does it count as a strike against the seller?

3.) I know if the seller tries to recoup their FVF on the eBay side, a case is open. Yet, I am not sure if it counts against a seller.


aironthemountain-ksc wrote:
I hope I am not the only person who may be wondering about this.

1.) If a person offers a 14-day Return Policy, but does not use the Hassle Free option, they often just refund the customer via PayPal. If they open a case on either paypal or eBay it's a defect...

2.) If the buyer contacts you about an item using an option that does not trigger a case, and you refund the purchase via PayPal, does it count as a strike against the seller? simply refunding the buyer is not what triggers the defect.  Their opening a case or your wrong choice on the cancel form (see below)

3.) I know if the seller tries to recoup their FVF on the eBay side, a case is open. Yet, I am not sure if it counts against a seller.  The "case" you are talking about here isn't a "case" as I talked about above, it's a cancel.  When you file the "cancel transaction case", in this scenario you need to chose "Buyer Changed Mind" and it will not count as a defect.

With all the time people spend learning new interfaces, updating software, learning new software because the old version is obsolete, accepting user agreements, setting passwords, remembering passwords, signing up for accounts, trying to keep up with bells and whistles (Collections, new inventory and listing apps), keeping abreast of social networking, trying to interpret eBay policy, trying to run a business within a constantly changing eBay policy...