3 out of 4 of these cases were people claiming they didnt receive the item when USPS clearly shows it as being delivered. They are usually resolved when the buyer looks in front of their door or way back in their mailbox and suddenly finds it. (funny how that works when you explain that the tracking shows delivered..... sorry! not getting anything for free today)
Why should these cases be counted as defects??
What an absolute rubbish seller update. How does this improve a buyer's experience whatsoever?
Yeah, ebay may get more fees out of people now as they rob everyone of their TRS, but guess what ebay? You're going to pay for that as I move more of my business over to Amazon and other venues where I don't have to follow these absolute ludicrous seller policy updates.
I have 3 defects for INR cases and all 3 cases were closed in my favor because tracking showed items delivered. This is becoming a joke to sell her. I suspect any case that results in a "bad buyer experience" will count against the seller even cases that the seller initiates like UPI cases. Right or wrong, being forced to pay or receive a strike instead would be considered a bad experience by most buyers I would imagine.
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