I have a buyer with a 2 month old account who is claiming a $80 lotion is fake.

I am an authorized reseller, and this item arrived DIRECT from the manufacturer the day before I shipped it to her.

2.  The item is NOT fake, in fact, there are NO fakes of this item out there.  It's a myth, and a sales point sellers try to make, by saying 100% authentic.  There are NO fakes.  People say there are to try and sell theirs over others, but there are NOT fakes.

3.  The item has a batch number on the bottom which the manufacturer could verify is their own.  If she sent the bottle into them they would also confirm it is their own.  But it's hard to stress the point, there are no replicas of this bottle, or the lotion inside it.

SHe is a prime example of someone stealing.

How do I handle this?I can assure you that your item is genuine and comes from the original manufacturer. However, if you are not satisfied with your purchase, please return it for a full refund.

Regards,
Your Name Here"

You can state briefly that it's genuine, just so you don't look like you're avoiding the question, but realistically, your best bet is to just say that you will refund upon return, and do so. Don't get into a debate.Did you somehow forget that you offer eBay's 14-day return policy? You MUST accept returns for any/all reasons, including buyers' remorse, with NO questions asked. Your buyer can return your items for any reason, so why are you all up in the air?

You ask "what do I do?' You tell them to return the item and once you have it back, you refund the entire amount which includes the original shipping.

Why is your buyer a "prime example of someone stealing?" Did she ask to keep the item and receive a refund as well?

I also don't get the jab at the fact that your buyer has a "2 month old account." So what? Did you, yourself, not have a 2 month old account at some point?If the buyer admits buyer's remorse, the buyer pays return shipping.

But... if the buyer claims SNAD, the seller usually has to pay return shipping (if they don't eBay will sometimes refund out of the seller's money and will sometimes do so before the buyer returns the item).


So, yes, claiming SNAD for something that is not SNAD is sometimes stealing if eBay gets involved and makes a quick refund. Even if eBay doesn't refund, if the seller is pressured into paying for return shipping for fear that eBay might side with the buyer, the seller loses money.


Claiming SNAD when there is no SNAD (and opening a case) also leaves the seller with a defect. If the seller gets suspended for spurious defects then, in the broadest sense, that's stealing too... the seller loses an income stream.

I just got off the phone with "customer support" regarding one of my listings that was removed.

The email I received about the violation is so vague.  It says
"To ensure sellers consistently provide a high level of buyer satisfaction, we monitor the site for listings that are likely to result in eBay Money Back Guarantee cases. When we review these types of listings, we look at criteria such as a listing’s images, the accuracy of the title and description, and other factors that may lead a buyer to be unhappy with their purchase.

Unfortunately, the item mentioned further below met these criteria and has been ended. We took this action to help you avoid a negative buyer experience that could affect your account standing."

My listings are EXTREMELY detailed.  The agent I spoke with agreed that my listing looked good to her and she didn't see anything wrong with it. She put me on hold for about 15 minutes while she spoke with a supervisor about it.  Now I have to wait a day before they can remove the violation flag and I can relist the item.

Apparently there are some new filters in place that flagged my listing.  What a bunch of BS!  I'm a part time seller, so the impact of a single listing removed is minimal.  I imagine that there are many sellers who are really suffering due to the bogus filter.  They are going to lose fees over stuff like this.  Totally dumb!

Five Steps to an Effective MCAT Study Schedule

Planning is core if you want to achieve something in any field. The same thing applies when preparing for the MCAT. While some students can breeze through the exam without spending ample study time (and still end up with exceptional marks!), the majority benefits most with a structured MCAT study schedule. Of course, this important preparation tool needs to be personalized to suit your specific circumstance. Designing your own MCAT study schedule requires careful thought and assessment from your end. The following steps will guide you through this planning process. Step 1: Determine your weaknesses and strengths. Consider your undergraduate training. If you don’t have a strong science background, then starting with the science review is ideal. Otherwise, you can start with the verbal reasoning first. Step 2: Rank the subjects accordingly based on difficulty, say one to five. If you find Organic Chemistry the hardest, then mark it as number one while the last number would be the subject you find the easiest. Step 3: In this step, your academic grades play an important role. They are a good basis in deciding the amount of time you need for studying. Usually, candidates with science background and who averaged an A in all Science sections would only need three months preparation – even less. For those without science background, then extending up to six months would be ideal. Step 4: Prepare your daily and weekly study guides. A minimum of 3 hours study time a day would be good. Select the most difficult, second most difficult subjects you have ranked and plot them in your schedule for two days a week. Make sure that you spend two thirds of your study hours reviewing your most difficult subject. At least a month prior to your test day, do one or two realistic practice tests every week. Step 5: Make sure to stick with your study schedule no matter what.