This buyer "popitdontdrop*t" from Portugal bought a shirt from me MORE than a month ago. And a few days ago, she opened a case on eBay with reason "item not as described", then sent me a messgae telling me the shirt has a stain on it and she wants to know whether she should send the picture to my eBay or my email.
I responded immediately telling her to send to my eBay, and waited 4 days. Well, no response from her and the file will be automatically escalated to eBay if she doesn't respond and matter is not resolved.
I don't want to lose on both item and money, so I clicked on (Require buyer to return the item for a full refund) because that was my return policy on that auction.
This evening, the buyer left me another message, accusing me for making a deciscion without her consent. And she would send pictures to eBay plus escalating the case and leaving me a negative feedback.
Given the way she reacts, I figured she could highly possibly be a scammer because first, she never wanted to send item back, and 2nd, she thought I'm a new seller and I would give in and issue her a full refund without asking her for the item back because I'm the new kid on the block that knows sh** about scammer buyers on this platform.
Could some experts here tell me what I should do for my next move? I will not give in to buyers that want to take advantage of the eBay buyer protection. If my item is defective and they send it back, no problem, I will send a refund and thank them for their business anyway. But if they are here to rip off new sellers thinking they could get stuff for free here, there is no way I will let them rob legally and I will do everything I can to stop this from happeneing.
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