Not a real good idea. If the buiyer closes the case you, the seller, are stuck with the defect.
If you have ebay messages stating "all is well, yada yada" from your buyer, you need to call ebay right away, ask for someone who can view ebay messages and get this claim closed in YOUR FAVOR WHILE YOU ARE ON THE PHONE> do not settle for the typical "there is nothing we can do" mantra, or "we will get back to you in 72 hours"...both are lies.
Though ebay touted for a while now that "opened cases would not count against you"....they either changed their minds or lied from the start.
If you don't have enough sales to support a quarterly "look back"...that buyer closed case will be a defect bullet in your ebay vest for an entire year.
Best to get rid of these right away. Do not listen to the nonsense of "your buyers love you", this "will not hurt you", " there is nothing we can do"....ALL LIES.
ebay can remove defects, they just can't be bothered.
Someone suggested that each ebay CS is allowed so many "removals". After their number is up, they get DEFECTIVE ratings on their customer service. Though I forget the SOURCE it made complete sense at the time. .....
....you get a rep that has "used up his good customer service tokens" you are hosed per a solution to your problem.
Keine Kommentare:
Kommentar veröffentlichen